FAQ's

**Info or Sales help?**
Call 0870-241-4237

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Frequently Asked Questions

- Ordering

- Problems with logging on - cookies

- Payment

- Shipping Charges - (FREE shipping does not apply to certain products, click shipping charges for more details)

- Why does 'Total BV' show up on my account?

Ordering

How do I place an Order

You have two choices to place an order:

1. Select the condition that you want to resolve from the left hand category panel and then select your products in order of importance.

or

2. Go to "All Products" and select the products for your needs.

Remember, the product is only part of the solution, 'Lifestyle Changes' will ensure your long term success.

Does Good Health Naturally. Inc accept phone, fax, email or snail mail orders?

All ordering, price quotes, stock status, and shipping quotes are done directly online. We also accept phone, fax, e-mail and order forms. All pricing quotes on products and shipping are available on the website and via the phone.

I did not receive an order confirmation. Was my order submitted successfully?

If you did not receive a confirmation on the order however successfully clicked the last submit button, most likely our server received your order but communication back to your PC was interrupted. Please do NOT replace the order on-line. If you do, you may end up with duplicate orders and both being charged since we use an automatic computer system. Call our customer service to make sure your order was received to be safe on 0870 241 4237 between 9.00am - 5pm (GMT)

I am concerned that I may have inadvertently placed a duplicate order. What should I do now?

Call Good Health Naturally. Inc customer service. We will void the order for you as long as it has not invoiced and/or shipped. If duplicate orders have been shipped, obtain all the tracking numbers for the order you do not want and contact the shipping company to refuse those boxes. You will be refunded when those boxes are returned to Good Health Naturally. Inc less the shipping fee.

After I submit an order with Good Health Naturally, how will I be advised of the order's progress?

Good Health Naturally. Inc will do everything possible to keep you informed of your order via e-mail.

I checked my order status online and was advised that my order has been void. Why?

If an order is placed and the credit card declines or the shipping address cannot be verified after three business days, the order is voided out. The only way to regenerate a void order is to replace the order online. Please call us if you feel there has been some error.

Can I add, change or remove items from my order after it has been submitted?

No. Once an order is submitted it can only be amended or edited by calling Good Health Naturally. Inc customer service. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided.

Approximately how long does it generally take to process an order?

Please see shipping charges below

May I combine two separate orders to save on shipping costs?

We do not combine orders for you over the phone. However, if you call us before your order is processed, we can cancel your order and then you can re-order the total amount of items you wanted online. Be aware though that we cannot cancel any order once it has been scanned by our warehouses.

Can I reactivate an order that has been void/cancelled?

The only way to regenerate a void order is to replace the order online.

Is the Good Health Naturally website secure? What type of security features are utilised to safeguard my information?

When you are placing an order on the Internet, security is a number one priority. All on-line transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.

Does Good Health Naturally sell or release my personal information?

Good Health Naturally. Inc respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from Good Health Naturally. Inc will be in regard to your order

Does Good Health Naturally. Inc offer a paper catalogue?

Yes. We produce a paper catalogue twice a year, which is also available on the website, if you require a paper catalogue please state it in the notes field when you checkout.

What happens if/when an item is out-of-stock?

We do not sell merchandise that we do not already have in stock, which is why we provide the Auto-Notify button for your convenience. Simply click on the Auto-Notify button and fill in your email address and you will receive an e-mail notification as soon as stock becomes available. Please note that this does not guarantee the product will be held for you. You must submit an order to ensure that you get the product. When the product is popular it can sell out very fast resulting in a NO STOCK situation by the time you get to the website so order quickly!

What should I do if an item is missing from my order?

Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), call Good Health Naturally customer service.

Can I pre-order or backorder a product that is not presently in stock?

We presently do not accept pre-orders or backorders. We humbly apologise or any inconvenience.

I am experiencing some trouble with my shopping cart. What might be wrong?

Shopping cart problems usually occur from one or more of the following reasons:
1. Cookies not enabled (delete the cookies from your computer, please click here)
2. The master clock on the computer is not set correctly
3. The terminal you are using is behind a firewall.
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser less than Internet Explorer 5.1.
6. Some people have trouble when using any Netscape browser.
If all else fails, try closing all programs, restart your computer or even try from a different computer.

Why does one item always remain in my shopping cart?

Shopping cart problems usually occur from one or more of the following reasons:
1. Cookies not enabled
2. The master clock on the computer is not set correctly
3. The terminal you are using is behind a firewall.
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser less than Internet Explorer 5.1.
6. Some people have trouble when using any Netscape browser.
If all else fails, try closing all programs, restart your computer or even try from a different computer.

How do I operate the Good Health Naturally shopping cart?

Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one of an item go to "View Cart", input the new quantity in the Qty Product field and click "Update".

When you have added the last item you need, click on "Check out", if you have any addition information to notify us, please fill this out in the box provided under "Notes", now check the shipping and billing details, before clicking on the continue button. Now select the shipping method and the payment method and click on the continue button. The next page allows you to check and confirm order before payment, please that all your details are correct, before clicking on "confirm and pay for order", the next page will take you to a secure payment site if you are paying via card.

Your browser does not accept cookies.

If you would like to use the site you need to change your browser settings to accept cookies.

How to Enable Cookies in Internet Explorer

If you are using the latest version of Internet Explorer for Windows:

Click on the 'View' menu and select 'Privacy Report'.
Select one of the rows saying 'www.goodhealthnaturally.com' click on the right mouse button and select 'Always accept Cookies from this site'.
Once you've enabled cookies, click here to return to the home page.

How to Enable Cookies in Netscape

If you are using the latest version of Netscape:

Click on the 'Edit' menu and select 'Preferences,'
Click 'Privacy and Security' in the left hand panel, click 'Enable all Cookies' and then click 'OK'.
Once you've enabled cookies, click here to return to the home page.

Other Browsers

If you're using any other browser please refer to your browser help, and look up 'Cookies'. You can typically reach help by pressing F1 at the top of your keyboard.

If you still have problems with logging in please delete the cookies from your computer, please click here

Payment

You have two choices:

1. Orders made with a Credit Card will be processed immediately. Shipping is usually next day, if there are any undue delays you
will be notified.

2. Cheque or other payments can selected as an option on final checkout. Please print out the invoice and send it with your
payment made out to "Good Health Naturally" to the following address:

GOOD HEALTH NATURALLY
PO BOX 234,
Feltwell,
Norfolk,
IP26 4WU

Why must Good Health Naturally. Inc verify my shipping address?

In order to guard against credit card fraud, if the billing and shipping address are different, we must verify that the alternate shipping address is authorised.

Please contact your credit card issuer bank and list your ship to address as an alternate address in their memo field. We will call them and verify the address. Please make sure your credit card issuer bank's phone number is listed in your account with Good Health Naturally. Inc .

What are all of the payment methods Good Health Naturally accepts?

- Visa
- MasterCard
- AMEX
- Switch, Solo, Maestro
- Cheque
- Postal Orders
- Good Health Naturally. Inc Gift Certificate

Is the Good Health Naturally website secure? What type of security features are utilised to safeguard my information?

When you are placing an order on the Internet, security is a number one priority. All online transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorised employees will process your payment, and make sure that your information is handled with the highest level of security.

How can my credit/debit card be declined when I know for certain that I have the funds available?

A credit card can decline due to invalid credit card number, exp date, daily limit, insufficient credit, or other reasons. Sometimes the card number itself is input incorrectly. Check online to be sure the number has been input correctly. Contact your credit card company for more information.

Does Good Health Naturally know specifically why my credit/debit card was declined?

The computer does the credit card charges automatically. We are not given a reason when a charge declines. Only that it is declined. Verify you have given us the correct numbers and expiration date. If so, please contact your credit card company or bank for information. If no resolution is reached within 3 business days, this order will be voided.

Shipping Charges

FREEPOST to UK Mainland when you place an order over �30, please note this does NOT include the following heavy items:

- Active Life (1199 grams)
- OxyPlus (1126 grams)
- Organic Minerals (1096 grams)
- Sprouted Wheat Bread (418-438 grams)
- Hemp Oil (250ml- 325 grams) or (500ml - 559 grams)
- Udo's oil and capsules

Please e-mail for shipping charge, note that if you do purchase the above items and have not included the shipping charge, the item will not be sent out, until the relevant charges have been paid.

UK Shipping:

All orders placed before 1pm will normally be dispatched on the same day. First Class delivery with either Royal Mail for orders under 2kg or with Courier over 2kg:

- All parcels below 2kg will be charged �2.50
- All parcels over 2kg will be charged �7.50

European Shipping including Irish Republic:

All orders placed before 1pm (GMT) will normally be dispatched on the same day, via Airsure (only applicable to specific countries listed below) for parcels less than 2kg or International Signed For:

- All parcels below 2kg will be charged �15.00
- All parcels above 2kg will be charged from �15.00 - �25.00 dependant on weight of parcel

US Shipping:

All US customers must go to our USA website www.goodhealthusa.com to place an order

Rest of the World :

All orders placed before 1pm (GMT) will normally be dispatched on the same day, via Airsure (only applicable to specific countries listed below ) for parcels less than 2kg or International Signed For:

-All parcels up to 5kg will be charged �25.00

-All parcels 5kg+ must contact GoodHealthNaturally orderline 0044 (0)870 241 4237 for a quotation.

Countries applicable for Airsure: (only available for parcels less than 2kg)

Andorra, Austria, Azores, Balearic Islands, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Madeira, Monaco, Netherlands, New Zealand, Norway, Portugal, Republic of Ireland, Slovak Republic, Spain, Spitzbergen, Sweden, Switzerland and USA